About Us

Welcome to Clauna, your trusted UK-based destination for premium home comfort solutions. Founded with a simple mission—to improve the quality of rest for every household in the United Kingdom—we specialize in bringing ergonomic design and superior materials together.

Our Story

At Clauna, we believe that a good day starts with a great night's sleep. Based in the heart of London, our team realized that many people struggle with discomfort due to poorly designed pillows and sleep accessories. We set out to bridge that gap by sourcing and providing high-quality, durable, and comfortable products tailored specifically for our UK customers.

Why Choose Clauna?

  • UK-Based Operations: We are a registered British business. We don't ship from overseas; we operate right here in the UK to ensure fast delivery and local accountability.
  • Quality First: Every product in our catalog undergoes a rigorous quality check to ensure it meets our high standards before it ever reaches your door.
  • Customer-Centric Service: We pride ourselves on transparency. From our clear shipping times to our 30 calendar days return policy, your satisfaction is our priority.
  • Secure Shopping: Your security matters. Our website uses industry-standard SSL encryption to ensure your data and payments are always protected.

Our Locations

To maintain the highest level of efficiency, we split our operations across two key UK locations:

  • Headquarters: Our administrative and management team operates from our office in London (E7 0JE).
  • Fulfillment Center: To ensure your orders are dispatched quickly via Royal Mail, our inventory is housed in our specialized warehouse in Oswestry (SY10 8DH).

Commitment to Transparency

In compliance with Google Merchant Center standards and UK Consumer Rights, we provide full disclosure of our business identity. We are not a faceless dropshipping site; we are a dedicated team committed to the British market.

Contact Information

We love hearing from our customers. If you have any questions about our products or your order, please don't hesitate to reach out.

Business Name: Clauna

Registration Number: 001775514

Business Address: 51 Barwick Rd, London E7 0JE, United Kingdom

Warehouse Address: Bunker 166, Oswestry SY10 8DH, United Kingdom

Phone: +44 (736) 598-0548

Email: contact@clauna.co.uk

Business Hours: 09:00 AM – 05:00 PM (Mon to Fri), (GMT) Greenwich Mean Time (London)

Live Chat: Available on the website

Our Mission & Philosophy

At Clauna, our philosophy is built on three pillars: Integrity, Innovation, and Inclusivity. We don’t just sell products; we curate experiences that enhance the well-being of our community. Our mission is to become the UK’s most trusted source for ergonomic home goods by 2027, achieved through absolute transparency in our supply chain and unwavering support for our customers.

Direct-to-Consumer Model

Unlike traditional retailers, Clauna operates on a Direct-to-Consumer (DTC) model. By managing our own inventory at our Oswestry fulfillment center and handling our own logistics, we eliminate the "middleman." This allows us to:

  • Provide Free Shipping on all UK orders.
  • Maintain strict quality control over every package sent.
  • Offer competitive pricing without sacrificing the premium quality of materials.

Supply Chain Transparency

We believe you have the right to know where your products come from.

  • Design: Our products are conceptualized with ergonomic specialists to ensure they provide actual physical benefits.
  • Sourcing: We work with ethical manufacturers who adhere to fair labor practices and safety standards.
  • Quality Assurance: Before any batch of inventory enters our Bunker 166 warehouse, it undergoes a 5-point inspection to check for durability, material safety, and stitching precision.

Environmental Responsibility & Sustainability

Clauna is committed to reducing the carbon footprint of e-commerce in the UK.

  • Local Fulfillment: By shipping from within the UK (Oswestry), we reduce the air miles associated with international shipping.
  • Minimalist Packaging: We have transitioned to using 100% recyclable cardboard boxes and have eliminated unnecessary plastic inserts from our shipping process.
  • Consolidated Shipping: We optimize our Royal Mail pick-up schedules to reduce transport emissions.

Security & Data Integrity

Your trust is our most valuable asset. Our website utilizes 256-bit SSL encryption to protect your personal data. We are fully compliant with UK GDPR (General Data Protection Regulation), ensuring that your information is never sold to third parties and is used solely to fulfill your orders and improve your shopping experience.

Legal & Regulatory Compliance

Clauna is a legally registered business entity in the United Kingdom.

  • Company Registration: 001775514
  • Registered Office: 51 Barwick Rd, London E7 0JE, United Kingdom.
  • Tax Compliance: We operate in full accordance with UK HMRC guidelines and consumer protection laws, including the Consumer Rights Act 2015.

Our Promise to You

When you shop with Clauna, you aren't just a customer; you are part of our community. We promise:

  • Honest Pricing: No hidden fees at checkout.
  • Clear Communication: Real-time tracking for every order.
  • Dedicated Support: A human response from our London team within 24 business hours.